Rental Policy- Frequently asked Questions

How can I rent something?

Please contact us directly through our website by emailing us at hire@oneworldrental.com We'll call you back promptly to discuss your specific requirements and what we can provide for you.

Any information needed to request something?

Please send us your company name and mailing address, contact person, telephone number, email address and, if available, your VAT ID. Thanks!

Any information required to rent?

When the initial order is placed, the data available for your company is checked by our credit control department and the payment terms are defined. This process takes around an hour so you can receive a same day order confirmation. 

When will a deposit be due?

A deposit is not usually required; in the event that it is, the deposit
will be fully refunded upon return of the equipment in the condition in which it was rented. Please contact us to discuss any details you require.

Are the devices insured?

You can request insurance for your equipment through One World Rental. Insurance rates can amount to up to an additional 9-10% of the equipment rental.

How are the devices delivered?

We personally ship and/or deliver the equipment worldwide. There is also an option for renters to pick up the equipment in person during working days from 9am to 6pm.

How are the devices configured?

Desktops and notebooks are equipped with an operating system as part of our standard procedure. If you need additional software, we can provide it and pre-install it for a fee. We are happy to install your companies’ additional media files such as videos and images in line with your specifications.

Can I install my own software?

Yes, if you hire a device from us, you can install your own software. Only the modification of the BIOS password is excluded..

How is the device returned?

The units can be returned from 9am– 6pm on working days. For mail orders we arrange the return by an express service.

Are there systems or devices other than those listed on the website?

Yes, just ask. We can meet almost every device requirement, please also take a look through our website for full product specifications.

What happens to my data after the end of the rental period?

All equipment returning from the rental will go through our return procedure. They are cleaned and checked. Your data will be deleted during the return process. Various certified procedures for data erasure are offered at a surcharge. 

What happens if the device gets stolen or broken?

Please inform us immediately should there be a lost or stolen product, we can deal with the incident promptly. We only offer damage cover and if this is taken out at the beginning of the rental process, clients will not have to pay a surcharge on broken devices.

Can I take the devices abroad?

For products that need to be taken abroad please contact us directly to discuss what options are available to you.