Services Provided
- Global Event IT/AV Hire
- Payment Systems & Training
- Wi-Fi Integration
- IT Technicians & Staffing Solutions
- Domestic & International Logistics
About the Event
Sector: Festivals, Pop-Up Retail & Hospitality
Client Type: Festival Organisers / Contractors
Location: Excel London, England
Pokémon European International Championship 2025 held from February 21 to 23, 2025, at Excel London, England.
This event has been one of the largest Pokémon tournament outside of Asia, welcomed over 6,000 competitors from more than 50 countries and regions.
The Challenge
Unreliable Venue Networks
Drawing on our experience as a local supplier and past work at major event venues such as Excel London, we knew that relying on 4G/5G connections in the venue would not be reliable.
Hardwired POS Integration
To prevent any network dropouts and because the iPads used for the POS system lacked ethernet ports, we provided dongles to hardwire all devices to the venue’s wired network.
Seamless Payment Operations
With the event’s high popularity, it was critical that all payment kiosks ran smoothly. Thanks to our on-site support, every device operated reliably, and the event experienced no major technical issues.
How We Supported the Event
Sorted.
- A dedicated project lead
- Experienced on-site staff from our team
- 24/7 help desk, remote assistance, and on-site support
- Real-time troubleshooting and rapid issue resolution
- Ongoing communication and regular client updates
- On-demand technical support for urgent needs
- Continuous monitoring of equipment performance
- A dedicated point of contact for fast response
The Results
Flawless Operations, Zero Issues
The event ran successfully with no reported issues to support or the account manager. Our on-site staff ensured all hardware operated optimally, keeping every payment kiosk running smoothly throughout the event.
Recognised for On-Site Expertise
The client praised our technician as “an absolute star who took everything in his stride” and highlighted his ability to handle challenges on-site to deliver a highly successful event.
