Services Provided
- Global Event IT/AV Hire
- Payment Systems & Training
- Wi-Fi Integration
- IT Technicians & Staffing Solutions
- Domestic & International Logistics
About the Event
Sector: Festivals, Pop-Up Retail & Hospitality
Client Type: Festival Organisers / Contractors
Location: Stradbally Hall Estate, Laois, Ireland
Electric Picnic Festival took place from August 15 to 18, 2024, at Stradbally Hall in County Laois, Ireland.
The festival welcomed over 75,000 attendees from around the world and featured over 300 traders spread across the 600-acre Stradbally site.
The Challenge
Complex Coordination Across a Vast Site
Delivering payment solutions for an event of this scale required extensive logistical planning and on-site coordination.
The festival spanned a 600-acre site and involved more than 300 traders, each needing reliable payment systems installed and supported throughout the event.
Customised Deployment for 300+ Traders
Custom-designed and pre-coded menus tailored to each trader’s needs were essential, along with the configuration and deployment of 600 payment devices.
Ensuring stable connectivity across such a large site also required close collaboration with the event organiser and continuous monitoring.
24-Hour Project Operations
With the campsite operating around the clock, real-time troubleshooting and constant coordination with event organisers were crucial to adapt to evolving trader requirements.
This was managed through three rotating shifts and a team of 11 specialists, including a dedicated project manager, shift leads, and support technicians.
How We Supported the Event
Sorted.
- A dedicated project lead
- Experienced on-site staff from our team
- 24/7 help desk, remote assistance, and on-site support
- Real-time troubleshooting and rapid issue resolution
- Ongoing communication and regular client updates
- On-demand technical support for urgent needs
- Continuous monitoring of equipment performance
- A dedicated point of contact for fast response
The Results
Seamless Flow, Zero Downtime
All 600 deployed payment devices ran smoothly, with the on-site team resolving every technical issue quickly. This ensured uninterrupted transactions, reduced downtime, and improved efficiency for everyone.
Expert Support, Proven Results
Organisers and vendors praised the team’s expertise, fast response times, and seamless coordination across the entire festival.
What Our Client Said
“The team ensured everything ran without a hitch.
Their expertise and commitment were invaluable to Electric Picnic’s success.”
